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Track RSVPs & events professionally... |
QUICK NAVIGATION
*Clients: Those who have purchased the RSVPhere software for their websites.
*Hosts: Those who have event pages provided by clients.
Why should I use this site?
- Drive traffic to your website. Use this as part of your marketing strategy.
- Save time: Eliminate frustration of manual guest tracking/correspondence.
- Save money: You save money on postage and return envelopes. Eliminate wasted effort and resource dollars you might spend tracking etc and you don't need a formally mailed response card if you don't want one.
- Save sanity: Collect RSVPs in one place. Eliminate lost emails and stickies, and track events over time.
Is my email address shared?
Your email address is shared only with your host or if you choose to respond to other guests' comments on the dedicated event page. We do not sell or provide your email address to any third parties.
How does the program work? Do I buy the software?
- We give you a custom piece of code that you can embed into your website, which gives you all of the RSVP functionality you need (in a box we call the “iFrame”)
- Clients and users respond to all events on your own website
- Set events up for yourself, and also give separate access to clients if necessary
- Pay a monthly or yearly service fee for use of the software
*Change the colors and size easily to match your site perfectly!
What are the features?
- Online response to paper invitations (Using the event date and secret code *newly improved!)
- Online response to email invitations (Address book functionality included)
- Create custom RSVP questions like menus, wine choice etc
- Post photos and event comments
- Add custom links and attachments
- Edit your event and RSVPs at any time
- Export RSVP information into a file
How much does this cost?
The RSVP management software is $19.99/month or $199.00/year up front if you are
embedding it on your own website, or only $5.95 per event if you are using it from our website.
Receive one month free from your yearly cost for each friend you refer who signs up at $199.00.
Is it secure?
Yes, the information is hosted on a secured and dedicated server and we do not sell any information that is collected about respondents, hosts, users, or clients.
Where is the data hosted? Is it backed up?
The data is hosted on a dedicated server that is backed up daily.
No client/user data reside on client websites. The iFrame only gives access to the software through a “window”. The actual software and data sits on our server.
Do you offer technical support?
We offer technical services to help embed and customize the software into your website to start the service, should you hire us to help you. Otherwise, we provide the code that can easily be embedded into your website by your current technician.
We have found that once the site is embedded, you will not need support from RSVPhere as the software runs itself. However, we are available to answer questions should you have them.
Also, as RSVPhere makes website improvements and adds new features, your RSVP iFrame will automatically take the new changes so that you and your users have access to them.
Will I need to update my site when you do software upgrades?
As RSVPhere makes website improvements and adds new features, your RSVP iFrame will automatically take the new changes so that you and your users have access to them.
Once the software is on my site, then what?
Once the software is embedded into your site, you can immediately start using it to create events for yourself, or create host users who have events of their own.
Clients may also change the site colors to match the look and feel of their websites.
If the subscription expires, the iFrame window will no longer be activated for that client. RSVPhere does not take responsibility for the events that have been set up by that client for its users or their events.
I've been asked to RSVP to an event. How do I log into the event page?
Two ways:
- Event Date/Secret Code: There should be a URL on the invitation that you received from your host. Visit that URL and use the event date and secret code on your invitation to log in to RSVP.
- Direct Event Link: You may also paste the direct event link that you may have been given into the “navigator” to direct you to RSVP.
How do I set up an event?
Clients: Choose to add a new event. Choose a host and continue through the event wizard.
*You can change the host in the event admin where you edit event details.
Host Users: You may not add a new event. You may only be given events by clients who have the software.
What should I print on my paper invitation?
Ex) The favor of your reply is requested at www._________.com
Please enter the event date and secret code: ___________
What should I say in my email invitation or online communication?
Ex) Please RSVP at www._________.com
Please enter the event date and secret code: ___________
You must either include the direct link for them to paste or the date and secret code. (They will need either/or to RSVP.)
How do I customize my event page?
Items that can be customized:
- Theme
- Details
- Event Questions
- Last day to RSVP, Max # of Guests
- Main Photo
- Links
- Attachments
The wizard takes you through setting up your event. You can edit these items at any time.
I've set up an RSVP page, what do I put on my paper invitation and can I get the word out by email?
Paper Invitations: Please direct people to RSVP on your website by printing your website address and the Event Date and Secret Code they will need to login to your event.
Email Invitations: You may use our address book feature to email communications out directly. These automatically include the link to direct your guests to RSVP. You may also use any other email source and newsletter by just including the a link to your website to direct guests to RSVP there via the Event Date/Secret Code or the direct event link.
Facebook, Twitter, Newsletters: Include the a link to your website to direct guests to RSVP there via the Event Date/Secret Code or the direct event link.
Can guests change their RSVPs?
Yes, all they must do is re-RSVP using the same email address and the newest information associated with that email address will save.
Hosts can also go and edit their guest lists and delete guests as well, under the Guest List tab.
How do I set up a user?
Clients: Choose Admin in the top right hand corner. Select the “users” tab and then select “create new user”. Fill out the Host User’s information.
Clients will need to email their users their login information so that when events are provided to them, they have access to login.
They will login on the client site with their email and password that is set up for them. Passwords may be changed.
Client: Can I transfer an event to one of my users?
Yes, the first step in setting up an event is choosing the host. Choose yourself or one of your host users.
Choosing yourself launches you right into the event setup wizard. Choosing a host user sends them a link to login and finish setting up the event.
*You may also finish setting up an event yourself and then transfer it to one of your host users.
I'm a host. How do I access my account?
This is the same for our clients who own the software, and the host users they set up.
On the website of the client, there is a login button you may use. You will be taken to your administration area. From there, you may manage your RSVPs, customize your events pages, add/subtract links, set "save the date" email reminders, edit comments and access a ... host ... of other functions.
**Note, only clients may cerate new events either for themselves or for their host users. Hosts are the only ones requiring the need to login.
I am having trouble accessing the site!
RSVPhere.com performs well in most browsers, however not so well in Internet Explorer version 6. Try opening the site in another browser, or upgrading your browser (you may be having trouble with other sites as well due to this issue).
Also, please consider if you are trying to access it from a corporate location where a firewall may be preventing you access.
If you are clicking on a direct link and nothing is happening, try copy and pasting it into your browser. Your email/settings may be set up so that this step is required.
I am having trouble with the event comments or gallery.
You must RSVP either way to participate in the event comments and gallery.
*Note: Hosts have the option to restrict the blog and gallery to the host only, so if you have responded and you are still having trouble, this may be the reason.
I'm a host and I've created an event page. Now what???
You can revisit and edit your RSVP event page as often as you'd like.
Send out paper invites and direct your guests to respond online.
For email invitations, click on " copy to clipboard" at your At a Glance Manager and paste the link into an email or online publication, including other websites where you would like to use RSVPhere.com as the RSVP resource.
Hosts may have a wedding or event website already. Can they still use this site???
Sure! They may paste the website and secret code or event link into the other online publication. Then, specify to the guests that this link is where they should RSVP!
Does RSVPhere.com print the invitations?
No. We are electronic RSVP software that we sell to companies to help them manage RSVPs and event details.
Does RSVPhere.com email the invitations?
Yes! We have an address book that you can use to email out invitations in addition to the hard copy ones you sent out, or in lieu of them.
We also provide you a link to the RSVP page for the special event. You can then go into any email, newsletter or other online publication and paste the link for your guests to click on directly.
(*Note, you must direct them to the client’s RSVP page where they can paste the event’s direct link or enter in the Event Date and Secret Code)
I've got some great photos of the event. Can I share them?
Absolutely! Log in and look for the "Event Gallery" box on the Event page. You might already see thumbnails of photos that other guests have uploaded. These photos are only viewable by the host and those invited guests with the secret code and unique event ID.
Hosts: I forgot my password:
Choose "Login". Click on "forgot my password". The email may go to your SPAM folder in your inbox. Please check carefully. You will need to click on the link in the email that is sent to you to reset your password.
What are the "Helpful Links"?
If your host has chosen to display them, the links are to trusted vendors, merchants, lodging, restaurants, means of transportation and information about the local attractions in the city where the event is taking place. They also may be linking out to training, or sponsors.
What happens if my guest regrets my invitation?
You will be notified and their information will be saved. Your guest can still have access to share thoughts through your event page and revisit to check out photos that other guests may post of your event. If they change their minds to come, they can re-RSVP and it will automatically update guest totals.
Can I cancel an event I am hosting?
At this time our functionality allows you to "close" an event for RSVP's so that no more people can RSVP.
You can also change the details of your event at any time, so you can replace your event details with "This event has been canceled".
You can send a message in the event "reminder email" box that notifies of cancellation.
Or, you can send a communication through the address book if you would like to notify your guests as well. You may delete your event from your dashboard, or ask your vendor to do so for you if you do not have the option.Please see the Terms & Conditions. RSVPhere is not liable for events, data, or affected sales associated with events, lost business or hosts accordingly.
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